Customer Survey

It is our goal to be professional, knowledgeable and respectful of your home while providing excellent service at a fair price.  We appreciate your business and value your feedback.

Please check all the options that apply.

    WHY DID YOU CHOOSE REYNOLDS INDEPENDENT PLUMBING & GAS PIPING SERVICES?
    A Friend or Relative RecommendedReynoldsIndependentPlumbing.comPrevious Good ExperienceLicensed & InsuredLocal Small Business1 Year WarrantyTrustworthy/knowledgeableQuality Products We CarryFair PricesGoogle ReviewFacebook or TwitterRadio AdvertisementPhonebook Listing or AdOther

    HOW DID YOU ACCESS OUR CONTACT INFORMATION?
    Phone Number Saved in PhoneReynoldsindependentplumbing.comGoogleFacebookOther Online SourceRefrigerator MagnetSticker on EquipmentBusiness CardRadio AdvertisementPhonebook Listing or AdI Don't Remember

    WHAT WOULD YOU HAVE PREFERRED WE DO BETTER?
    Nothing - Completely SatisfiedOffer More Repair OptionsBe Clearer With Up Front PricingQuicker Response Time (Appointment Scheduling)Quicker Job Cimpletion Time (Repair Time)Offer Later Evening Appointment TimesOffer Regular Saturday AppointmentsClean Up BetterHave Better Communication

    WHEN YOU CALLED TO SCHEDULE AN APPOINTMENT, DID WE... ?
    Easily Explain PricesHandle Call EffectivelyOffer Scheduling OptionsAct ProfessionallyQuick to RespondPut You on Hold

    DID WE ARRIVE WITHIN THE APPOINTED TIME SLOT?
    YesNoNot Sure

    DURING YOUR SERVICE DID WE
    Answer QuestionsExplain Warranty (if Applicable)Clean Work AreaSolve the ProblemWork EffectivelyExplain Costs & Options Before Starting WorkExplain New Equipment (if Applicable)