This was my first experience with Reynolds. Our water heater was out and we had no hot water. Positives: Quick to respond. Was able to complete the work that day. Arrived when he said he would arrive. Exceedingly polite and professional. Clean, neat, and organized. Identified the problem quickly and demonstrated the problem. Presented multiple options and prices for me to choose from. Pricing was honest and fair. Work was professional and complete. Quality of work far exceeded my expectations. Clean up was thorough. Communication was excellent; all questions were answered. Negatives: None!! Work Done: Replace hot water heater, expansion tank, and water valve. I will absolutely use Reynolds again, and recommend him without hesitation.